Our storefront office in Fort McMurray will shut down over the winter months. Customers who need assistance with ongoing claims can contact their adjuster by email or phone. We can also be reached 24/7 at 1 866 MYAVIVA (692 8482).
We urge Fort McMurray residents to stay informed
As Fort McMurray residents return to their communities, Aviva Canada is urging them to take advantage of important information to protect themselves and their families.
The situation in Fort McMurray remains an emergency and the Government of Alberta has also warned about potential dangers from noxious substances and poor air quality caused by the wildfire.
Customer FAQsDo I have to file a claim right away?
What are ‘Additional Living Expenses’?
What can I pay with the money given by Aviva?
Can I enter my house without my adjuster?
We remind you to prepare yourself and your family - returning to your damaged home will be stressful and emotional.
Can I start to clean my house before my adjuster assesses the damage?
Can I keep my fridge and freezer?
What if I need more financial support?
My house hasn’t been damaged. Am I entitled to compensation?
People I know received different compensation?
What else do I need to do?
- Important: Call your Aviva adjuster at 1 866 MYAVIVA (692 8482) as soon as you gain access to your home or business to start the appraisal process.
- Review the Re-Entry to Fort McMurray Infographic Source: Canadian Red Cross
- Review the Special Notice for Industry Personnel and Adjusters Source: IBC
Regional Updates from Municipality of Wood Buffalo: http://bit.ly/WildfireReEntryPlan
Re-entry Information: http://bit.ly/ReEntryBooklet, excerpts below
Aviva’s Re-entry Checklist: http://bit.ly/Post-Evac-List
Canadian Red Cross Fire Recover Guide: http://www.redcross.ca/crc/documents/3-1-2-4-Fire-Recovery-Guide.pdf
Canadian Red Cross Registration Page: http://bit.ly/RedCrossRegistration
Alberta Environmental Monitoring, Evaluation and Reporting Agency: http://aemera.org/
Insurance Bureau of Canada's FAQ: http://www.ibc.ca/ab/disaster/fortmacfire
Re-entry Information Booklet
Courtesy of The Regional Municipality of Wood Buffalo and the Government of Alberta