We urge Fort McMurray residents to stay informed

As Fort McMurray residents return to their communities, Aviva Canada is urging them to take advantage of important information to protect themselves and their families.

The situation in Fort McMurray remains an emergency and the Government of Alberta has also warned about potential dangers from noxious substances and poor air quality caused by the wildfire.

Customer FAQs

Do I have to file a claim right away?

What are ‘Additional Living Expenses’?

What can I pay with the money given by Aviva?

Can I enter my house without my adjuster?

Can I start to clean my house before my adjuster assesses the damage?

Can I keep my fridge and freezer?

What if I need more financial support?

My house hasn’t been damaged. Am I entitled to compensation?

People I know received different compensation?

What else do I need to do?

Useful Resources

Alberta Government updates: http://www.alberta.ca/emergency.cfm
Regional Updates from Municipality of Wood Buffalo: http://bit.ly/WildfireReEntryPlan
Re-entry Information: http://bit.ly/ReEntryBooklet, excerpts below
Aviva’s Re-entry Checklist: http://bit.ly/Post-Evac-List
Canadian Red Cross Fire Recover Guide: http://www.redcross.ca/crc/documents/3-1-2-4-Fire-Recovery-Guide.pdf
Canadian Red Cross Registration Page: http://bit.ly/RedCrossRegistration
Alberta Environmental Monitoring, Evaluation and Reporting Agency: http://aemera.org/
Insurance Bureau of Canada's FAQ: http://www.ibc.ca/ab/disaster/fortmacfire

Re-entry Information Booklet

Courtesy of The Regional Municipality of Wood Buffalo and the Government of Alberta

Click here for the booklet.