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The evidence

Aviva went undercover to see what can happen to an average driver after a car accident. You won’t believe what we found…

Project Bumper Summary – November 2017

Aviva’s fraud investigation team set out to discover what really happens during the auto repair process when auto body shops and tow truck drivers encounter vehicles involved in collisions on Canadian roads.

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Video 1 – November 8, 2017

Hidden camera footage of an auto body shop employee deliberately damaging the vehicle by striking the car several times with a hammer. Then places a piece of wood under the car hood and strikes it several more times with a hammer.

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Video 2 – September 25, 2017

Hidden camera footage of an auto body shop employee deliberately damaging the vehicle by striking the car’s open hood on the passenger’s side.

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Video 3 – May 9, 2017

Hidden camera footage of an auto body shop employee deliberately damaging the vehicle by striking the front end of the car’s open hood twice with a large object.

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Video 4 – January 16, 2017

Hidden camera footage of the interaction between an investigator, posing as a driver and tow truck operator at the scene of the simulated collision. Tow truck operator suggests to the driver to follow him to the auto body shop and indicates he will write a bill to the insurance company for towing—a service that did not occur.

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Video 5 – January 16, 2017

Hidden camera footage of the interaction between an investigator posing as a driver, tow truck operator and the auto body shop employee at the body shop. Tow truck operator reveals he will write a tow bill to her insurance company (a service that did not occur). The auto body shop employee indicates to the driver the estimated damages to be $1500 – $2000.

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Video 6 – January 23, 2017

Hidden camera footage of the interaction between an investigator posing as a driver and the same auto body shop employee at the body shop from her previous visit on January 16. The final bill from the auto body shop is $4,566.70. After comparing the original estimate of damages and assessing repair work done by the auto body shop, Aviva estimates the unjustified charges to be $2,988.71.

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Project Duffy Summary – November 2018

2016 Aviva investigation: a chiropractor, healthcare clinic employee, and paralegal found guilty of fraud and criminally sentenced in an undercover insurance fraud investigation, highlighting the need for consumer protection.

Professional governing bodies all delivered disciplinary action Including termination of licenses and operations, and financial penalties.

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Auto Fraud – October 2018

Learn tips on how to avoid becoming a victim of auto insurance fraud.

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Health Fraud – October 2018

Learn tips on how to avoid healthcare fraud, following a car accident and requiring medical attention.

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