Whether you need to make a claim or just need information, you can save time by calling the right place, based on your needs:

Contact your broker for:

  • Policy changes, including change of address or vehicle
  • Policy details and information or to get a quote
  • Questions on your policy, coverage, renewal or cancellation
  • A Letter of Experience
  • Lost pink slip or liability card
  • Claims counselling if you’ve just experienced an incident


Contact Claims (1-866-692-8482/1-866-MY-AVIVA) when you:

  • Need to make a new claim.
  • Have an open claim and need answers to your questions. Use your adjuster’s extension or simply ask for them by name.


For general inquiries, please call 1-800-387-4518.

For more information about Aviva Canada’s complaint resolution process, click here.


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  1. Call us at: 1-800-387-4518
  2. By mail: Aviva Canada Inc., 2206 Eglinton Ave East, Toronto, ON M1L 4S8



Call us and a Claims Care Advisor will
ensure you receive fast , reliable and
personal support